Ensuring that all franchisees offer their services in line with the franchisers guidelines and code of conduct,Indian Railway Catering and Tourism Corporation (IRCTC) recently announced that it will cancel the franchise of the owners, if they book “tatkal” e-tickets online against payment of graft, said Mr Shishir Khare, zonal tourism officer of IRCTC of eastern zone. He said the IRCTC will reject the user identification number of the offender permanently.
Mr Khare also pointed out that they have already rejected 3000 franchise on charges of irregularities. The IRCTC has already organised seminars and meeting for the franchise to aware them not to indulge in malpractice. Mr Khare highlighted that they will also aware train passengers as they will inform senior IRCTC officials whenever a passenger will be a victim of any malpractice by any franchise. IRCTC, on of India's largest franchisers has 50,000 franchises in India, who help passengers to book e-ticket, hotel booking, cab booking and charter coach booking. Railway Protection Force (RPF) and Anti-Fraud squad of commercial department of Eastern railway have arrested 39 touts on charges of selling train tickets outside of railway reservation centre.
Taking strong steps on proper franchise management, IRCTC, reached out to its franchisees to fall in line, to ensure that its customers have a hassle free ticket buying experience.
Tags:IRCTC Franchise, Railways Franchise, Franchise Rejections, Cancel Franchise Agreements, Franchise Training, Franchise Management,Franchise Relationship, Training Programme, Franchise Malpractice
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